Choosing an Enterprise Content Management Tool

Enterprise content management is a documentation system used in an office setup to manage unstructured information such as Excel spreadsheets, images and PDFs. The idea behind ECMs is to reduce the backlog of unprocessed documents and streamline business operations. However, an ECM system can serve you well if you make the right choice. Here are tips on how to choose a good ECM tool. For more information, visit the GMC Software website.

Identify the needs of the organization

You need to identify what your organization requires to enable you choose the right tool. Come up with an objective list of requirements. For instance, your organization may not require an ECM tool with a lot of features if it uses only Word documents and Excel spreadsheets. If the main requirement is document management, consider an ECM that has a fast and an expandable repository for retrieving and storing information. If the organization’s priority is record management, go for a tool that can allow the business to manage high value and sensitive’s information.

Consider the interface of the tool

A good ECM tool must give the user an easy time during operation. Go with a solution that is user-friendly and offers secure access to sensitive information. A simple interface will allow users to retrieve and share information more quickly. Also, it is wise to settle for an option that allows you to consolidate data for an easy retrieval.

Tool management

You need to hire an expert who has what it takes to ensure that your ECM is performing as expected. Consider whether the tool will require an outside or an inside expertise. It is advisable to go for a solution that allows people inside the organization to have administrative privileges. It should also support delegation of duties among the staff. An in-house input is also cheaper than outside expertise. However, you may need outside expertise for large-scale maintenance routines.


The tool you choose should be flexible enough to adopt emerging trends. It should have flexible deployment options to support on-premise and cloud applications. The product must also have a good track record in working with other entities and helping them switch between cloud and local operations. You don’t want to end up with a tool that cannot fit into your plans.


You need to consider the support system from the provider. A good tool should come with incentives such as free updates and routine maintenance. You must determine how the support will handle your questions and problems in the future. Not all ECM tool providers have good support systems. Some even take days to respond to customer issues.

Ensure you do your due diligence to get the right ECM solution. Never take short cuts because they can cost you a lot of money and resources. Take your time and consider all the factors discussed above. For more information, visit the GMC Software website.